FAQ
Product Specifications and Technical Details
What is the Tunable product range compatible with?
All Tunable products can be ordered to be:
- Standard 240V powered with on / off only
- Phase Dimmer controlled
- Fully compatible with DALI-2 lighting control systems, specifically designed to work seamlessly with other certified DALI-2 devices
What are the main features of Tunable lighting products?
Tunable products can be ordered to have:
- Dynamic colour temperature adjustment with DALI DT8
- Integration with circadian rhythm programming
- Wireless DALI-2 control capabilities
- Compatible with existing DALI-2 infrastructure
Installation and Integration Guidelines
How are DALI-2 Tunable lighting installed and configured?
Installation follows standard DALI-2 protocols:
- Power connection using standard electrical wiring
- DALI line connection or wireless setup (project dependent)
- Configuration through a DALI-2 system such as the zencontrol application controller
- Integration with building management systems if required
Can Tunable products integrate with other smart home systems?
Yes, Tunable products can integrate with various control systems, including Control 4, as demonstrated in recent installations.
Troubleshooting Common Issues
What should I do if my Tunable light isn't responding?
Verify power connection
and if using a DALI-2 driver:
- Confirm DALI-2 network connectivity
- Ensure proper addressing in the control system
Warranty and Support Information
What support is available for Tunable products?
Support includes:
- Technical assistance via phone (---)
- Email support (support@tunable.au)
- Warranty coverage for manufacturing defects
Technical & Wiring Guides
What cables does your lights come with?
Downlights - Australian Flex & Plug and seperate DALI tail
Wall & Can Lights - Australian Flex & Plug and seperate DALI tail
LED Strip & Neon - Tail for direct wire to DALI driver.
Further Assistance
If your problem is not listed above, submit an email via the form below for personalized assistance