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Frequently asked questions

Product specifications, installation and integration, troubleshooting, warranty and support.

Product specifications and technical details

What is the Tunable product range compatible with?

All Tunable products can be ordered to be:

  • Standard 240V powered with on/off only
  • Phase dimmer controlled
  • Fully compatible with DALI-2 lighting control systems, specifically designed to work seamlessly with other certified DALI-2 devices
What are the main features of Tunable lighting products?

Tunable products can be ordered to have:

  • Dynamic colour temperature adjustment with DALI DT8
  • Integration with circadian rhythm programming
  • Wireless DALI-2 control capabilities
  • Compatibility with existing DALI-2 infrastructure

Installation and integration

How are DALI-2 Tunable lights installed and configured?

Installation follows standard DALI-2 protocols:

  • Power connection using standard electrical wiring
  • DALI line connection or wireless setup (project dependent)
  • Configuration through a DALI-2 system such as the zencontrol application controller
  • Integration with building management systems if required
Can Tunable products integrate with other smart home systems?

Yes. Tunable products can integrate with various control systems, including Control4, as demonstrated in recent installations such as Albert Street House.

Troubleshooting common issues

What should I do if my Tunable light isn’t responding?

Verify the power connection, and if using a DALI-2 driver:

  • Confirm DALI-2 network connectivity
  • Ensure proper addressing in the control system

Warranty and support

What support is available for Tunable products?

Support includes:

Technical and wiring guides

What cables do your lights come with?
  • Downlights: Australian flex and plug, and a separate DALI tail
  • Wall and can lights: Australian flex and plug, and a separate DALI tail
  • LED strip and neon: a tail for direct wiring to a DALI driver

See the wiring guides and diagrams for connection details.